Once you place your order and your payment goes through, we immediately start working on it. This is unless we've agreed differently in the process of project planning.

You may notice that the work on your project hasn't started immediately after you've placed your order. This is because most of our translators are native speakers living outside the US. Their countries, including Spain, Mexico, Central, and South America, belong to different time zones which are causing the seeming delay. This is especially the case when you place your order at the end of a workday or weekend. Plus, it sometimes happens that there's an issue with the source document and translators can't begin working until it's solved.

During the phase of order placement, your project will be assigned with a deadline. Our translators will be working hard to finish it before the deadline or on the exact date. This is because we have a system that connects available translators with project orders immediately, and ensures it's finished within minimum time. Sometimes, when the order is a larger translation, they’ll divide it into smaller chunks of work and deliver each part within the agreed deadline.

TranslateHub hires professional translators who are also native speakers of the language in question. We are connected to the best translation professionals from all over the globe. Before we begin collaborating with them, they need to go through a series of tests and our internal certification process. We've also designed a rating system for our translators, to ensure maximum efficiency and translation quality.

We understand that you want your translation documents to remain private, which is why we carefully handle them once we begin the project. The only people who have access to your documents are your translator and one member of our quality check team. If you've decided to use our proofreading services as well, a proofreader will also have access to your documents. Simply put, only the people who work on your project have access to them.

If there are any special requests or instructions you want to leave to ensure proper project completion, you can still do it even after you've placed your order. TranslateHub has a live chat feature that you can use any time, or add these instructions in your project chat. All you have to do is try being as precise and informative as possible, to help us do our job perfectly.

We take care of every aspect of your translation document, including formatting. Unless you request differently, we'll try our best to keep the source formatting, especially if you provide an editable copy of the source document. Otherwise, you can let us know of any other formatting requests.

In case you don't need the whole document translated, but only a part of it, we've got you covered. Make sure you send the entire document to our support team, but clearly mark which part requires translation.

Yes, we have 24/7 customer support that's at your disposal in case you have technical issues, questions, or doubts. Our agents will help you find a solution quickly and congenitally.